Shipping policy

Shipping & Fulfillment Policy

Thank you for shopping with Zera. We are committed to delivering your order quickly, securely, and transparently.

Order Processing Time

All orders are processed and verified within 24 to 48 business hours of order placement.
Once your order has shipped, you will automatically receive an email confirmation with your official tracking number.

Shipping Rates & Delivery Estimates We offer tracked express shipping across North America and select international locations:

Standard Tracked Shipping: FREE (All orders)
Estimated Transit Time: 5 to 10 business days

Please note: Transit times are estimates and may occasionally experience slight delays during major peak holiday periods, severe weather, or local carrier disruptions.

Tracking Your Order Once your package is dispatched, your tracking number will activate within 24–48 hours. You can follow your parcel directly using the tracking link provided in your shipping confirmation email.

Incorrect Address Disclaimer It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct. If you realize you entered an incorrect address, please contact us immediately at support@zeraclean.com. We will do our best to modify the details before your package enters fulfillment.

Lost or Stolen Packages Zera is not liable for packages confirmed as delivered by the postal carrier to the correct address provided on the order. If your tracking indicates delivery but you have not received your package, please check with household members, neighbors, or reach out directly to your local carrier.

Contact Us If you have any questions regarding your shipment or delivery status, please contact our support team at support@zeraclean.com.